The phone is answered by a person, around the clock. If your drain is overflowing now, calling is quicker than typing — we can usually tell you what's happening from a couple of questions.
The fastest route, and the only one we'd recommend in an emergency. Answered by a person at any hour, not a voicemail or an out-of-hours service that takes a message.
0330 123 4567 →Best for quotes, commercial enquiries, invoices and anything with photos attached. Answered during office hours rather than overnight.
hello@samsdrains.co.uk →Tell us what's happening and we'll come back to you. Useful if you'd rather not explain it over the phone, or you're at work and can't take a call.
Request a quote →Dorset and the south coast, up through the M3 corridor across Hampshire, Surrey and Berkshire, and north towards Watford and St Albans.
See full service areas →[TBC].None of it is essential — but if you know these, the first call gets much shorter.
Tells us straight away whether we can reach you and roughly how quickly.
One sink, or every toilet and shower in the building? More than one fixture usually points at the main drain rather than internal pipework.
Anything overflowing from a manhole, gully or grid outside is almost certainly ours. A single slow basin is more likely a plumber's job, and we'll tell you.
Owner, tenant, letting agent or business account — it changes who we invoice and what we send afterwards.
Yes, by a person rather than a machine. What we can promise at that hour is a straight conversation about what is happening and when someone can be with you — how fast that is depends on where you are.
No. There is no call-out fee — you pay for the work, not the visit. The engineer confirms a fixed price on site before starting, and if you would rather not go ahead there is nothing to pay.
During office hours, the same working day. Overnight and weekend messages are picked up the next morning — so if it is urgent, please call instead rather than waiting on a reply.
Yes. Commercial customers and agents can be set up on account terms rather than paying on the day, and we can work to your purchase order process. Say so when you call and we will set it up.
We tell you. Internal pipework is a plumber's job, and shared sewers beyond your boundary are generally the water company's responsibility — we would rather point you to the right person, or a free repair, than invoice you for one.
Don't wait on an email — call and you'll speak to someone who can book an engineer straight away.